General FAQ

WHAT SIZE ROASTERY IS SOVDA EQUIPMENT MADE FOR?

مع وضع محمصات القهوة المتخصصة في الاعتبار ، تم تصنيع معداتنا لتتكامل مع محمصة سعة 15 إلى 90 كجم.

HOW LONG WILL IT TAKE TO RECEIVE MY SOVDA EQUIPMENT ONCE I PLACE MY ORDER?

Lead times vary depending on product, time of year, and custom options. Please contact your Technical Brand Ambassador for accurate lead times.

Our average lead times are below:

• Lifts, Sorting Line (Precision Fill+Lift) & Packing Line (Pearl+Lift): 145 days from payment to delivery

• Precision Fill Mini: 55 days from payment to delivery

كيف يمكنني تخصيص جهازي؟

لديك خيار تحديد أي لون نهائي ل Pearl Mini. ما عليك سوى تزويدنا برقم RAL في نموذج الطلب لاختيار لون مخصص مقابل 1000 دولار أمريكي إضافي لكل جهاز. هذا يمكن أن يضيف ما يصل إلى أربعة أسابيع من وقت الإنتاج.

هل يأتي طلبي مع ضمان؟

SOVDA equipment comes with a standard one-year parts warranty, labor not included. We want you to be happy with your product. If your machine fails during normal usage and we are not able to get it working again via our customer support team, they will put you in touch with our service team. Our service team will work with you to get you the parts you need for your machine at no cost to you. Warranty doesn’t include normal wear items (including filters) or improper use.

WILL THE ELECTRIC BE COMPATIBLE WITH THE SERVICE IN MY COUNTRY?

Yes, all SOVDA equipment will come compatible with the electric you select.


For product specific FAQ’s, check out the pages for the specific products!